Return Policy
We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns and refunds.
Return Eligibility
Items may be returned within 30 days of purchase, provided they are in their original condition, unworn, and with all original packaging and documentation included.
Return Process
To initiate a return, please contact us using the information provided on our contact page. We will provide you with return instructions and a return authorization number.
All returns must be accompanied by the original receipt or proof of purchase. Items must be securely packaged to prevent damage during transit.
Refund Processing
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.
Shipping costs for returns are the responsibility of the customer unless the item was defective or we made an error in the order.
Non-Returnable Items
Custom-made or personalized items cannot be returned unless they are defective or do not match the specifications agreed upon at the time of purchase.
Items that have been damaged due to misuse, normal wear and tear, or damage not covered by our warranty are not eligible for return.
Exchanges
We may offer exchanges for items of equal value. Please contact us to discuss exchange options. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Warranty Information
Our jewelry comes with a warranty covering manufacturing defects. Warranty coverage does not include damage from normal wear, accidents, or improper care.
Contact Us
If you have questions about returns or need assistance with a return request, please contact us at:
Email: infocenter@desirableelegant.world
Address: 63215 NE Town Ct, Bend, OR 97701, United States
Phone: +1 (503) 490-5216